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HM/BASTION Back to the website

YOUR ACCOUNT / YOUR STRONGHOLD

Everything.
Within reach.

Your requests, our replies.
A clear view of every conversation.

HM-B / CLIENT ACCESS

01 Requests kept together02 Replies in your account03 A direct line to support

⌘CLIENT ACCESS

Welcome back.

Sign in to pick up where you left off.

Email addressPassword

Your support conversations stay linked to this account.

Your nameEmail addressCreate a password

Use at least 12 characters. A long, unique passphrase works well.

Creating an account does not place an order or start a paid service.

Account email addressYour private recovery keyThe key you saved when you created your account. No recovery email is sent.New password

At least 12 characters. Your recovery key will also be replaced.

We couldn’t connect to your account.

© 2026 HM Bastion

YOUR NEXT. FORTIFIED.

HM/BASTIONCLIENT AREA

Overview My requests0 New request Account settings

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HB

Client account

YOUR BASTION / OVERVIEW

Your command centre.

All your conversations, in one place.

New request ＋

LATEST ACTIVITY

Your conversations

A DIRECT LINE

Support that stays
in the conversation.

Open a request, add the details and find every reply here. Your conversation stays together from the first message to the resolution.

Start a request

HM BASTION / CLIENT SUPPORT

⌁

Your account currently brings your support requests together. Browse hosting to explore the available infrastructure.

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Search requests

CONVERSATIONSTATUSLAST ACTIVITY

Replies are saved in your account. Refresh to check for new activity.

Subject

Category

Priority

How can we help?5–6,000 characters. Never include passwords, private keys or payment card details.

A CLEARER FIRST MESSAGE

A few details.
A better starting point.

Give us the context.Which service or configuration is your request about?
Describe the result.Include exact error messages and when the issue started.
Keep private details private.Share useful diagnostics, with credentials and sensitive data removed.

↳

Once sent, you can follow the request and reply from your account.

Back to requests

High priority

Request status

This conversation is closed. Reopen it if you need to add more information.

Add a reply

Your reply

Keep passwords and other private credentials out of your message.

HBCLIENT ACCOUNT

⌁

Your conversations remain attached to this account when you update your name or password.

ACCOUNT DETAILS

Your profile

Display name

ACCESS & SECURITY

Change your password

Current password

New password

At least 12 characters. Choose a unique password you do not use elsewhere.

ACCOUNT RECOVERY

Replace your recovery key

Your private key restores access if you lose your password. Replacing it invalidates the previous key immediately.

Confirm your current password

© 2026 HM BastionBack to website

YOUR NEXT. FORTIFIED.

Opening your bastion

⌘

YOUR ACCOUNT / PRIVATE RECOVERY KEY

Keep this key safe.

This key can restore access to your account. Save it somewhere private, such as your password manager. It is shown only once.

Keep this key private. Anyone with it and your account email can reset your password.